Frequently Asked Questions (FAQs)
How do I place an order?
Your experience with Naturally Dee is designed to feel simple, intentional, and tailored to your needs.
For curated gifts and ready-made apparel:
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Select your item and explore the available options
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Click Add to Cart
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Review your selections and proceed to checkout
You can return to the collection pages at any time to continue curating your order.
How do custom or made-to-order requests work?
For custom apparel, couture designs, or personalized pieces:
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Begin by completing the Design Intake Form
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Share your vision, inspiration, and timeline
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If your request is accepted, you may be invited to a consultation to refine the details
Each custom piece is thoughtfully created, making every design a unique collaboration.
Payment
We accept a variety of secure payment methods, including:
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All major credit cards
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Apple Pay
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Google Pay
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PayPal
Shipping & Fulfillment Processing Time
Orders are carefully prepared within 48–72 hours.
During high-volume periods, processing may extend up to 4 days.
Shipping Details
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Domestic shipping within the United States (via USPS)
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Shipping costs are calculated at checkout based on your order
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Complimentary shipping is available on orders over $100
Delivery Time
Once shipped, orders typically arrive within 5–10 business days.
Tracking
A tracking number will be provided within 48 hours of shipment, so you can follow your package every step of the way.
Returns & Exchanges
We want you to feel confident in your purchase.
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Apparel may be returned within 14 days if unworn and unwashed
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Earrings must be unopened and may be returned for store credit within 14 days
Please note:
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Shipping costs are non-refundable
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Custom and made-to-order items are final sale due to their personalized nature
A Final Note
Every Naturally Dee piece is curated with care and intention—whether you’re selecting a meaningful gift or designing something uniquely your own.
If you have any questions, we’re always here to help guide your experience.